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Privacy Policy

Effective Date: April 27, 2026
Business Name: The Bridges
Website: https://thebridgestn.com/
Email: info@thebridgestn.com
Phone: 931-722-5589

The Bridges respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, submit a form, book a stay, inquire about weddings or events, make restaurant-related inquiries, request massage or wellness services, or communicate with us by phone, email, text message, or other digital methods.

By using our website or submitting your information to The Bridges, you agree to the terms of this Privacy Policy.

1. Information We Collect

The Bridges may collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Event or wedding details

  • Lodging or reservation details

  • Restaurant inquiry details

  • Massage or wellness appointment details

  • Preferred dates and times

  • Guest count

  • Payment or billing-related information

  • Messages, notes, or details submitted through website forms

  • Any other information you choose to provide

We may also collect basic technical information when you visit our website, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the website

  • Referring website

  • General location data

  • Cookies and tracking data

2. How We Use Your Information

The Bridges may use your information to:

  • Respond to inquiries

  • Provide information about weddings, lodging, restaurant services, massage services, events, and property offerings

  • Schedule tours, consultations, appointments, reservations, or bookings

  • Process website form submissions

  • Communicate with you by phone, email, or text message

  • Send booking confirmations, appointment reminders, event updates, and customer service messages

  • Improve our website, services, guest experience, and marketing

  • Maintain internal records

  • Process payments or coordinate billing when applicable

  • Comply with legal, regulatory, carrier, or business requirements

  • Protect the security and integrity of our website and business operations

3. SMS/Text Messaging Privacy and A2P 10DLC Compliance

By providing your phone number to The Bridges, you may consent to receive text messages related to your inquiry, booking, appointment, reservation, event, wedding planning, customer service request, or other business communication.

Message frequency may vary depending on your interaction with us. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us at (931) 253-3973 or info@thebridgestn.com.

The Bridges does not sell, rent, share, or transfer SMS consent, phone numbers, or text messaging opt-in data to third parties or affiliates for marketing or promotional purposes.

SMS consent is not shared with third parties for marketing purposes.

Mobile opt-in data and consent information will not be sold, shared, rented, or transferred to any third party.

We may share limited information with service providers only when necessary to deliver messages, operate our communication systems, manage bookings, provide customer service, or support our business operations. These service providers are not permitted to use your SMS consent or phone number for their own marketing or promotional purposes.

This language is important because A2P 10DLC campaign reviewers check that a business’s privacy policy clearly states that mobile information and opt-in consent are not shared with third parties or affiliates for marketing or promotional purposes. Twilio also states that user consent is required for compliant SMS messaging.

4. Email Communications

If you provide your email address, we may use it to respond to your inquiry, send information about services, provide booking or appointment details, send event-related updates, or communicate about your relationship with The Bridges.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions in the email or by contacting us at info@thebridgestn.com.

5. Cookies and Website Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use the site, improve performance, measure marketing effectiveness, and provide a better user experience.

These tools may collect information such as browser type, device type, pages visited, time on site, and general location data.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. How We Share Information

The Bridges may share information with trusted service providers only when necessary to operate our business. This may include:

  • Website hosting providers

  • CRM or customer communication platforms

  • Booking or reservation systems

  • Payment processors

  • Email and SMS communication providers

  • Marketing or analytics platforms

  • Event management or customer service tools

  • Legal, accounting, or professional advisors

The Bridges does not sell personal information.

The Bridges does not sell, rent, share, or transfer SMS consent or phone numbers for third-party or affiliate marketing purposes.

We may disclose information when required by law, court order, legal process, regulatory requirement, carrier requirement, or when necessary to protect the rights, safety, and property of The Bridges, our guests, our employees, or others.

7. Payment Information

If payments are collected online, payment information may be processed by a third-party payment processor. The Bridges does not store full credit card numbers on its website unless specifically disclosed through a secure payment system.

Payment processors may collect and process payment information according to their own privacy policies and security standards.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, internet transmission, email, SMS system, or electronic storage method is completely secure. We cannot guarantee absolute security.

9. Data Retention

The Bridges may retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including customer service, booking records, legal compliance, accounting, dispute resolution, business operations, and internal recordkeeping.

When information is no longer needed, we may delete, archive, or securely dispose of it.

10. Your Privacy Choices

You may request to:

  • Access the personal information we have about you

  • Correct inaccurate information

  • Request deletion of certain personal information

  • Opt out of marketing emails

  • Opt out of SMS/text messages by replying STOP

  • Ask questions about how your information is used

To make a privacy request, contact The Bridges at:

Email: info@thebridgestn.com
Phone: 931-722-5589
Website: https://thebridgestn.com/

11. Children’s Privacy

Our website and services are not intended to collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without proper consent, we will take reasonable steps to delete it.

12. Third-Party Links

Our website may include links to third-party websites, booking platforms, social media pages, maps, payment processors, restaurant ordering platforms, or other external services.

The Bridges is not responsible for the privacy practices, policies, or content of third-party websites. Visitors should review the privacy policies of those third-party services before providing personal information.

13. Photography, Events, and Guest Information

The Bridges may host weddings, private events, restaurant visits, lodging stays, massage appointments, and other experiences where guests may voluntarily provide information.

If photography, videography, or media usage is involved, it may be governed by a separate photo release, event agreement, booking agreement, or terms and conditions.

This Privacy Policy applies to personal information collected through our website, forms, communications, and business operations.

14. Updates to This Privacy Policy

The Bridges may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Continued use of our website or services after updates are posted means you accept the revised Privacy Policy.

15. Contact Us

For questions about this Privacy Policy or how your information is handled, contact The Bridges at:

The Bridges
Website: https://thebridgestn.com/
Phone: 931-722-5589
Email: info@thebridgestn.com